Frequently asked questions

How does check-in work?

Self-check-in from 3 pm via a keypad lock on the apartment door. You'll receive the code by email by noon on your arrival day.

Is there a lift?

Yes, the building has a lift up to the third floor.

Where is the best place to park?

The 7th district is a short-stay parking zone. We recommend the Stiftgasse car park (5 minutes' walk, around €28/day) — or, better still, arrive without a car.

Is the studio suitable for working from home?

There's a small table by the window and a solid Wi-Fi connection (150 Mbit). For longer working spells we recommend our apartments with a dedicated workspace.

Is the mezzanine steep?

The staircase up to the sleeping gallery has 12 steps with a handrail — more comfortable than a classic ladder, but not suitable for small children.

How warm does it get under the roof?

The building is solidly built; in summer the cross-ventilation through two window fronts helps. There's a fan in the cupboard.

Is there a workspace?

Yes, a desk overlooking Spittelberggasse — and Wi-Fi at 150 Mbit.

Which places do you recommend on the Spittelberg?

Amerlingbeisl in the courtyard (a classic), Witwe Bolte for Viennese cooking, and the Glacis Beisl behind the MuseumsQuartier.

Are dogs really allowed?

Yes — as the only one of our apartments, the Garden Apartment is expressly open to pets. We ask only that dogs are not left alone in the apartment.

Is the garden private?

The garden behind the apartment belongs exclusively to it; you reach it directly from the living room.

Is there a cot?

Yes, a cot and high chair are ready — please note it when booking and we'll set everything up before you arrive.

May we use the barbecue?

Yes, there's a gas barbecue in the garden. The gas bottle is connected and the barbecue tools are in the kitchen drawer.

How noisy is the ground floor?

The apartment faces the courtyard — you'll hear practically nothing from the street. In the evening, at most the blackbirds chirp in the lilac.

Does the fireplace work?

The fireplace is decorative — original from 1894, but no longer in use. The central heating handles the warming far more reliably.

Why is there a minimum stay during Advent?

Between late November and Christmas we require a 3-night minimum stay — demand around the Christmas markets is enormous.

How far is the Christmas market at the city hall?

12 minutes' walk through the lanes of Josefstadt — a lovely approach included.

Is the apartment suitable for six people?

The dining table seats six, but a maximum of four guests can sleep in the two bedrooms.

Is the cabinet a proper room?

The cabinet has a single bed, a window onto the courtyard and a door — small, but a proper room. Ideal for a child or a third adult.

How far is it to the centre?

With tram D you're at the Opera in 8 minutes; on foot you'll reach Stephansplatz in 20 minutes.

Is there a coffee machine?

An espresso machine plus a grinder — we provide beans from a Viennese roastery to welcome you.

What's behind the name?

The furnishings quote the Wiener Werkstätte and Klimt's golden period — no originals on the walls, but the Belvedere is only a tram ride away.

How old can a child be for the cot?

The travel cot takes children up to about 3 years (15 kg). We provide bedding for the cot.

Is there really a parking space?

Yes, a firmly assigned space in the inner courtyard — if you're arriving by car, please send us the number plate in advance.

How early does the palace park open?

In summer from 6.30 — the insider tip: before 9 am the Gloriette is almost yours alone.

Are the two bathrooms equivalent?

The main bathroom has a bathtub (children!), the second a shower and a second WC — worth its weight in gold with six guests.

Does the "rodzinne" filter really work?

Yes — cot, high chair and child-safe fittings are all logged in our filters. This residence is our family flagship.

Can the hot tub be used all year?

Yes, the outdoor hot tub runs year-round at 37 °C — in winter, with a view of snow-covered rooftops, it's an experience.

Why the strict cancellation terms?

The penthouse is booked far in advance; we can rarely fill short-notice gaps. Full refund up to 30 days before arrival.

Is there a concierge service?

Yes — restaurant reservations, opera tickets, flowers on the dining table: write to us before arrival and we'll take care of it.

How private is the terrace?

Completely — no view in from neighbouring buildings, just you, the sky and the city.

Exactly how wide are the doors?

The apartment door is 95 cm, all internal doors 90 cm clear width. The turning circle in the bathroom is 160 cm.

Does the shower have a seat?

Yes, a fold-down wall seat plus two grab rails; the shower head is height-adjustable from 90 to 200 cm.

How does the step-free route from the station work?

Wien Mitte has lifts on all lines. From the station concourse to the apartment door: 240 m without a single step.

Is there an accessible parking space?

In the Wien Mitte car park (2 min) there are accessible spaces on level -1 right by the lift — please report the number plate in advance.

May we read the books?

Expressly yes — except the top shelf (collector's items behind glass). Bookmarks are on the mantelpiece.

Who owns the apartment?

A private Viennese owner whose apartment we manage exclusively — service, cleaning and care run entirely through the Amelia team.

How far is the Naschmarkt?

8 minutes' walk along Schleifmühlgasse — on Saturdays the detour via the flea market is worth it.

Is there a desk?

Yes, a writing bureau by the window — with a green banker's lamp, as it should be.

How does the monthly discount work?

From 30 nights the nightly price drops by 25 % — and no more VAT applies. The booking calculator shows both automatically.

Is there a monitor at the workspace?

Yes, a 27-inch monitor with USB-C, plus a height-adjustable chair and proper lighting — home office without the neck ache.

Is interim cleaning included?

For stays of 30 nights or more we clean monthly, including a change of bed linen and towels — more often on request (surcharge).

Can I register my residence here (Meldezettel)?

For stays under 3 months no registration is needed; for longer ones we're glad to help with the proof of residence.

Why is the studio so affordable?

A prefab block rather than a period building, function rather than stucco — but with a U1 connection, parking and the Alte Donau within walking distance. An honest price for honest value.

Can you swim in the Alte Donau?

Yes! The Gänsehäufel or the free bays are 10 minutes' walk away — May to September, a dream.

Is the parking secure?

A fixed space in the underground garage with a barrier — worth its weight in gold in summer (swimming season!).

How long does it take to the centre?

U1 from Kagran: 12 minutes to Stephansplatz, no changes.

Is it noisy facing the market?

The bedroom faces the courtyard — you'll hear nothing of the market bustle there. The balcony onto the Wienzeile is the box seat for the spectacle.

When is the flea market?

Every Saturday from about 6.30 to 14.00, right outside the door — early risers make the finds.

Which stalls do you recommend?

Cheese: Pöhl. Levantine: Doro & Co at the far end. Fish: Umar (bar seats at lunch!). Details in the host folder.

Can you cook well from here?

The kitchen island has induction, a large work surface and sharp knives — turning market shopping into a meal is the whole point here.

Do the bikes really belong to the apartment?

Yes, two city bikes in the courtyard (lock code in the folder). Helmets hang in the hallway. Children's bikes we lend on request.

How far is the Ferris wheel?

10 minutes' walk through the Volksprater — lit up in the evening, a lovely stroll.

Is the Messe Wien easy to reach?

The U2 Messe-Prater is 5 minutes' walk away; to exhibition hall A it's 12 minutes on foot.

Where is the loveliest place to run?

The Hauptallee to the Lusthaus and back — 9 km, perfectly flat, under chestnut trees. Water stations in summer.

Can you really see the cathedral from the bed?

Yes — the corner window frames the south tower. We positioned the bed especially for it.

Can you hear the bells?

The Pummerin rings only on high occasions; the everyday peal is part of the experience and falls silent at night (10 pm–7 am).

Is it hot in summer?

A rooftop position, south-facing windows — yes, which is why there's air conditioning. In July and August we'll run it before your arrival on request.

Where is the best place to have breakfast?

Café Diglas on the Wollzeile (4 min) or — without the tourists — the Kleines Café on Franziskanerplatz.

Do you really source opera tickets?

Yes — send us the date and category and we'll check availability (standing places excepted, those you fight for yourself).

How late can you check in?

Self-check-in around the clock — even after the performance at midnight, no problem.

Can the salon be separated off?

A sliding door separates the salon and bedroom — the third guest sleeps with privacy.

Which restaurants near the opera?

Before the performance: the Bitzinger sausage stand (honest!) or Café Museum. Afterwards: the Sacher Rote Bar, if it's to feel festive.

Can I really book just one night?

Yes — as the only one of our apartments with no minimum stay. Perfect for rail connections.

How does a late arrival work?

Self-check-in 24/7: the door code is valid from 3 pm on your arrival day, whether you come at 4 pm or 2 am.

Is there luggage storage after check-out?

There are lockers at the Westbahnhof (from €2.50) — 3 minutes' walk with your case.

Is the location noisy?

The studio is on the 4th floor facing the courtyard — you'll hear nothing of the Mariahilfer Straße traffic.

Is the study good for video calls?

Yes: close the door, neutral background, a ring light in the cupboard on request. Wi-Fi 200 Mbit symmetrical.

Can two colleagues sleep separately?

Two bedrooms with their own doors — the temporary flatshare really works here.

Where do you shop in the neighbourhood?

The Karmelitermarkt (Saturday farmers' market), Hofer around the corner, baker Felzl for breakfast pastries.

Is there a printer?

Yes, a black-and-white laser printer in the study — paper is provided, please print sparingly.

Is the staircase steep?

A comfortable period spiral staircase with a handrail — fine for children old enough to walk; for toddlers there's a safety gate.

How best to split five guests?

Two couples upstairs, the fifth person downstairs in the single-bed room — everyone has their own level and bathroom.

What does "Paris of Vienna" mean?

The neighbourhood around Servitengasse: the density of bistros, the trees, the pavement tables — Vienna doesn't get more French than this.

Is there a dishwasher?

Yes, plus a large dining table and proper pots — the eat-in kitchen is built for cooking together.

How far is the Konzerthaus?

4 minutes' walk — you'll still make it to your seat on time after the second bell.

Is the Kursalon waltz evening worth it?

Touristy but charming — and the walk home takes 5 minutes. We're glad to source tickets.

Why book directly rather than through the portals?

The same apartment, a better price (no portal commission) and more flexible cancellation terms — we treat direct bookers preferentially.

Is the Stadtpark safe at night?

Yes, well lit and lively — though the morning jog (a 1.4 km loop) is the nicer story.

Can both Wessely apartments be booked together?

Yes — the Residenz Wessely (4 guests) and Wessely II (2 guests) are two house numbers apart. Write to us for the combination.

Is there a washing machine?

Yes, in the bathroom — we provide the detergent.

Who is the studio meant for?

Solo travellers and couples for up to 7 nights — anyone staying longer is better placed in the Mid-Term Studio Mariahilf.

What's on the bookshelf?

Vienna literature, crime novels, a shelf-metre of Zweig — the owner rotates the selection regularly.

Which wine taverns do you recommend?

Mayer am Pfarrplatz (Beethoven!), Hirt for the view, Sirbu on the Nussberg in summer — all under 20 minutes' walk.

Do you need a car?

No — the 38A stops outside the door. For the surrounding area (the Wachau!) a hire car is handy, though; there's parking at the house.

When is the grape harvest?

September/October — the vineyards all around are visibly at work then. Our favourite month up here.

Is the garden fenced?

Yes, completely — children and (by arrangement) dogs can run free.

Can you see the Hundertwasserhaus from the studio?

No — but you're standing in front of it in 3 minutes' walk, best at 8 am before the coaches arrive.

What is the Kunst Haus Wien?

Hundertwasser's own museum, 5 minutes' walk — less known than the house, but more rewarding (and with a café in the green courtyard).

What's the Donaukanal like from here?

6 minutes' walk — beach bars in summer (Tel Aviv Beach!), the city's street-art gallery all year round.

Is the studio suitable for working?

A desk by the window, 150 Mbit Wi-Fi — for a few home-office days, absolutely.

Do you issue company invoices?

Yes — we create invoices with the company address and VAT number automatically; you'll find the invoice in the guest portal after payment.

Is there a gym?

In the basement of the building: machines, dumbbells, a treadmill — access with the apartment code, 6 am–10 pm.

How far is the Austria Campus?

10 minutes' walk — or one stop on the U1 plus 5 minutes.

Can a company bundle several stays?

Yes, for recurring project stays we set up framework terms — get in touch with our team.

How high are the sloping ceilings?

Standing height of 2.4 m in the centre of the room; lower at the bedsides — a risk of bumping your head only for the very tall and the very hurried.

What does "cichy dziedziniec" mean in practice?

Every window faces the inner courtyard — you'll hear nothing of Gumpendorfer Straße. The quietest sleep in the Sixth.

Is the mezzanine suitable for children?

From school age, yes (a 1 m railing); for toddlers we recommend the lower bedroom.

Is the Haus des Meeres worth it?

With children, absolutely (sharks! monkeys!); without — at least the viewing terrace, 360° of Vienna for €5.